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Don't be fooled by the myth that just because a process worked well in the past that there's no need to improve it. Needs and demands are constantly changing and so must the methods for meeting them. Quality programs take a systematic approach to continuous process improvement, incorporating customer feedback and fact-based decision making, to ensure that process performance improvement efforts maximize key business result areas and competitiveness.
Through PDI's quality courses, managers and other leaders will receive practical steps for implementing quality and for showing their employees who express resistance to ongoing improvement how changes in their processes can make a tremendous impact.
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Leadership